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Clive Grinyer

Customer Experience Director, Barclays


Clive is an experienced leader in design, innovation and customer experience, delivering strategies for organisations in many different sectors. 

Previously a Director in the Innovation team of Cisco's Consultancy Services (formerly IBSG), he worked across retail, financial services and public sector. He drove the development of live pilots and proof of concepts around Cisco's innovative technology solutions. Recent projects include the Internet of Everything in Barcelona and Amsterdam, the design of the Interior Inspirer for M&S and a range of innovation pilots for Tesco's F&F fashion brand.

Clive started the design company Tangerine (with Martin Darbyshire and Jonathan Ive - now head of design and user interface at Apple), before going on to head design teams in several organisations including Samsung, Orange and the Design Council. He is also a trustee of the Royal Society of Arts (RSA), on the board of Policy Connect and Visiting Professor at Glasgow School of Art.

He is the author of the book Smart Design and lectures internationally on design, technology and customer experience.